Information for Tenants

Below is all you need to know about deposits, credit checking, guarantors and property listings. Our current list of properties can be viewed on this website, if however a suitable property is not available at present it is worth ‘registering’ your details and requirements with us as new properties are regularly becoming available.

Administration Fees: Inventory – 50% contribution (depending on size of property), price on application. Checkout Report – 50% contribution (depending on size of property), price on application.

Holding Fee

A Holding fee of £100 is payable on proceeding to apply for a property. The property is then 'held' for you and no other 'viewings' will take place. This fee is non-refundable if you decide to withdraw from the process at any time. If at any point throughout the referencing process, Neal Associates deemed it necessary that a tenancy could not proceed, the fee would be refundable.

Referencing and Credit checks

Once we have received completed application forms we would require payment for our 'Agency fees' to cover the associated costs involved.

Our fee's are as follows: £72.00 per applicant inclusive of VAT.

N.B: If you are required to have a guarantor, then this person would be classed as an additional 'applicant' and cost a further £72.00 (Inclusive of VAT). They would be referenced and credit checked also.

Security deposit

A security deposit equivalent to 1.5 month's rent will be payable on any tenancy. These funds will be held within a Government approved scheme. We currently use the Deposit Protection Service, further details can be gained from their web site at:

The deposit is refundable at the end of the Tenancy Agreement provided that terms and conditions of the Tenancy have been adhered to and the property is handed back in a satisfactory and clean condition, with fair wear and tear taken into consideration.

Where pets are permitted then the security deposit shall be increased by £250.


Applicants on benefits will need to provide a Guarantor for each adult tenant. The Guarantor must be in full time employment or in receipt of a good pension or living by independent means and will be referenced and credit checked in the same way as the prospective tenants, proof of income shall be required.

Download Scale of Fees